Terms and conditions of use

Terms, conditions of use and privacy policy


PREMISE

Marketonweb is particularly attentive to the needs and expectations of the users of its e-commerce site and hopes that they will always be satisfied with the purchases made through its portal, hereinafter the terms and conditions of use of the site. For this reason, it provides them, through these general conditions of sale ( GCS ), with suitable information in relation to all the aspects that regulate the purchase, through telematic methods, of the products presented on the Site, in compliance with the provisions of the GDPR or the EUROPEAN REGULATION on PERSONAL DATA PROTECTION EU 2016 679 . These GCS, therefore, constitute an integral and essential part of the Purchase Agreement for any Product made through the website www.marketonweb.it , and the forwarding of an Order by the Customer implies their acceptance. Therefore, when submitting a purchase order for a Product through the Site, the Customer adheres to these GCS, and agrees to be legally bound to comply with the terms and conditions indicated below.


DEFINITION

Marketonweb : means the company with registered office in piazzetta Roma, 81, 86021 Bojano CB registered in the register of companies of Campobasso (REA n 80988 VAT number 00793950700), owner of the domain name www.marketonweb.it and manager of the e-commerce platform operating on the Site and accessible through it. Site : means the website www.marketonweb.it on which the Platform operates. Platform : means the electronic commerce platform operating on the Site and accessible through the same, through which Marketonweb is authorized to sell the Products. Access to the Platform is free for Customers and in general for any user. Marketonweb: means the legal entity, well identified on the Site and in the Platform, who offers the Product for sale to the public through the Platform itself, and who, therefore, is solely responsible for the correct execution of the sale of the Product to the Customer . Product : means the product or service offered for sale by Marketonweb through the Platform. Extra-large or Reservation Product : Extra-large means the Product weighing more than 70 kg and / or voluminous (ie higher than 419 cm (2 x height + 2 x length) Reservation means the product that has such characteristics that it must be " booked "," paid "and" delivered "pending processing times . Customer: means the natural person of age or the legal entity registered on the Site who, by placing the Order, proposes to Marketonweb to purchase the Product and pay the price through the Platform accessible through the Site If the Customer is a consumer of referred to in art. 3, co. 1 of the Consumer Code (Consumer Code), the same is subject to all the provisions of greater protection provided therein. Order : means the proposal to purchase a Product forwarded by the Customer to Marketonweb via the Site and the Platform, which Marketonweb can accept by giving specific notice to the Customer. Contract : means the sales contract relating to a Product, which the Customer concludes directly withMarketonweb due to the placing of the Order, its communication of acceptance by Marketonweb and the payment of the relative price. Consumer Code (COd. Cons.) : Means the Legislative Decree 6/9/2005, n. 206. General Conditions of Sale (GCS) : these contractual conditions, published on the Website www.marketonweb.it., Of which the Customer can at any time view and print a copy, which have as their object the sale of the Product by Marketonweb to the Customer. Any purchase of Goods made through the Website www. marketonweb .it or the electronic commerce platform managed by Marketonwebis governed by this document, and is configured as a distance sale pursuant to art. 51 and ss. of the Consumer Code. Purchase voucher or coupon : means a legitimation document that can be purchased by the Customer on the Site through the Platform and downloaded and saved electronically and / or printed in paper form, equipped with a unique identification code, which it attributes to the Customer , for a maximum period of 45 (forty-five) days from the purchase, the right to purchase products or to use the services of your choice on the Website www. marketonweb .it. for an equivalent value indicated in the voucher itself.

Terms and conditions of use of the site follow

1. ACCEPTANCE OF CONDITIONS

The products or services that Marketonweb offers to the customer are provided on the basis of the following general terms and conditions. Marketonweb reserves the right to modify these product or service conditions at any time, furthermore, in relation to the products or services provided by Marketonweb through the site to the customer, they are subject to all operational rules in place for such products or services. , as well as the operational rules that may be subsequently introduced, which form an integral and substantial part of this contract. Some of the products or services that Marketonweb offers or may offer in the future may be governed by different General Conditions.

2. PROCEDURE FOR MAKING THE PURCHASE

The process of purchasing a Product consists of the following steps:
2.1. Customer identification: the user must register on the website www. marketonweb .it. by entering your personal details (personal identification data, physical and telephone number and any other information that may be requested) and give Marketonweb a valid consent to their processing and their communication to the carrier (courier) and to any third parties for the purposes referred to in these conditions general sales. Once registered, to proceed with the purchase, the Customer must enter their login credentials ( username and password ) freely chosen by the same during registration and fill in the Order form relating to the chosen Product.
2.2. Completion of the Order form: the Customer must carefully read and fill in the Order form in electronic format on the Website www. marketonweb .it. The Order form will indicate in detail, in a clear and easily understandable way, before its confirmation by the Customer: a) the essential characteristics of the Product offered for sale by Marketonweb through the Platform; b) the description of the selected products; c) the quantity of the Product object of the Order; d) the total price of the Product (including all applicable taxes and duties); e) the shipping costs of the Product (with any additional costs). In the case of Extra-large or Reservation Goods, the details of the shipping costs may be communicated to the Customer at a later time, in compliance with the procedure indicated in paragraph 2.8. f) the methods, the address and the expected date for the shipment of the Product, in any case not exceeding 30 (thirty) days from the date of conclusion of the Contract; g) the request for acknowledgment and acceptance of the General Conditions of Sale by the Customer; h) the request to have read and accepted the conditions established for the exercise of the right of withdrawal by the Customer, as well as the methods, costs and times for returning the Product and the relative reimbursement of the Price already paid (where applicable) ; i) any request to issue a commercial invoice; l) the total price of the Order (including taxes, duties and shipping costs); m) the payment method chosen by the Customer among those expressly indicated on the Site and provided by the Platform; n) all information on any assistance services or commercial guarantees provided, including the legal guarantee of conformity of the Product, where applicable; o) information regarding the existence of any right of withdrawal, including the conditions, terms and procedures for exercising this right. At the end of completing the Order form, the Customer may, before placing the Order, print or save it in electronic format.
2.3. Submission of the Order form and payment of the price: The Customer will submit the Order form in a point and click manner , or by selecting a virtual button on the Site with the words "order and pay" clearly and legibly similar action involving the explicit acknowledgment, by the Customer, of the fact that the forwarding of the Order implies the obligation, at his expense, to make the payment of the price. Payment of the total price of the Order is an essential condition for the Contract to be concluded and the order to be processed. Once the order has been forwarded and the price paid, the Customer will receive, within the strictly necessary technical times, by e-mail, a communication confirming the acceptance of the Order by Marketonweb and the payment of the price, containing the summary of the contents of the Order itself. Together with this communication, the Customer will receive a copy of the information relating to the processing of personal data (which the Customer always has the possibility of viewing on the website www.marketonweb.it .), Information relating to the procedures for exercising the right of withdrawal, if applicable, and the tracking code necessary to monitor the shipment of the Product through the carrier.
2.4. Conclusion of the Contract: the contract between the Customer and Marketonweb will be considered concluded with the receipt, by the Customer, of the communication of acceptance of the Order by Marketonweb and the payment of the relative price.
2.5. Archiving of the Order: The Order form will be archived in the Platform database for the period of time necessary for the execution of the same and in any case within the terms of the law.
2.6. Refusal to execute the Order and refund of the Price: Marketonweb may refrain from executing the Order forwarded by the Customer if the identification data entered by the Customer in the Order form are incomplete or incorrect. If this happens, the Customer will be informed, within the strictly necessary technical times, by e-mail, of the reasons for the failure to conclude the Contract, and will receive a full refund of any Price already paid according to the times and methods provided for in the following art. 18.
2.7. Unavailability of the Product: If, for any reason, the Product is no longer available at Marketonweb , the latter may temporarily suspend the execution of the Order, by contacting the Customer, by e-mail, within 5 (five) subsequent working days upon forwarding the order form. Marketonweb will provide the Customer with all the information regarding the expected times for restocking and shipping the Product and may also offer the Customer a Product with equivalent characteristics and value to replace the unavailable Product. In this case, the Customer has the right to withdraw from the contract and cancel the Order, rejecting any alternative proposal received from theMarketonweb . If the payment of the Price has already been made, the Customer will receive a full refund of the sums paid according to the times and methods set out in the following art. 18.
2.8. Extra-large or Reservation Product: If the object of the order is an Extra-large Product or Reservation Product, the Order sent by the Customer will be taken over as a simple free pre-emption of the Extra-large Product or Reservation by the Customer, and will not be operated no price charge. Following the reservation, the Customer will receive, within the necessary technical time, a communication by e-mail containing a summary of the content of the pre-emption of the Oversized Product or Reservation, with the express indication of non-charging of the Price. In the following 5 (five) working days, the Customer will receive a second communication, again by e-mail, with the confirmation of the actual availability of the Extra-large Product or Reservation, the details of the costs and shipping costs, the total price of the Extra-Large Product o Booking (including taxes) and a hypertext link (link) to the website www.PayPal.it , or the details for the payment of the price by bank transfer, with information on the courier in charge of shipping and any additional costs. The Customer must make the payment of the Price within 2 (two) working days from the receipt of this second communication, under penalty of cancellation of the booking and the Order.

3. SHIPPING OR DELIVERY OF THE PRODUCT

3.1. Unless otherwise agreed in writing between the Customer and Marketonweb, Marketonweb will ship the Goods to the Customer within the terms, and in any case no later than the term of 30 (thirty) calendar days from the date of conclusion of the Contract, as required by art. 61 of the Consumer Code. The shipping costs of the Product are fully charged to the Customer, and vary according to the weight and volume of the Product, the shipping location and the selected ancillary services as well as the number of Goods purchased. Without prejudice to the case of Extra-large or Reservation Goods, for which the shipping cost is applied according to the provisions of paragraph 2.8., During the process of completing the Order and before the forwarding of the same by the Customer and of the conclusion of the Contract, all costs and costs of shipping and delivery relating to the Product covered by the Order are communicated to the Customer in a clear and understandable way. If, in exceptional cases, it is not possible to calculate the shipping costs in advance, the Customer will receive clear evidence of this before placing the order and concluding the Contract.
3.2. The shipment of the Product will be carried out by carrier (courier) or in any case through a third-party shipping company with respect to Marketonweb, which will be indicated on the Site and in the Platform at the time of completing the Order and before its forwarding, together with the transport conditions applied. , unless otherwise indicated which will be communicated to the Customer in the Order Confirmation. By placing the order, the Customer declares to have read and accepted the same.
3.3. Together with the Order confirmation, the Customer will receive the Product details, the tracking code that will allow you to monitor the status of the shipment. The Customer can check the transfer phase of the Product: 1. By connecting to the Reserved area; 2. Directly on the carrier's website.
3.4. The Product can be shipped throughout the Italian territory to the address indicated by the Customer in the Order form and abroad in accordance with the provisions of paragraph 3.8.
Orders with shipments addressed to PO boxes or post office will be canceled.
The shipment of the Product will take place from Monday to Friday (excluding Saturdays, Sundays and holidays) from 9.00 to 13.00 (where applicable). The courier will make delivery attempts. If the Customer is not present at the first delivery attempt, the courier will leave a notice in which the instructions for rescheduling the delivery of the Product with the carrier will be indicated. If all delivery attempts are unsuccessful, the package will be returned to Marketonweb. In this case, the Customer will have 10 (ten) days to proceed and collect the Product at his own expense by contacting Marketonweb. After this period, Marketonweb may withhold the Product and the Customer will lose the right to a refund of the amounts paid. The Customer, upon receipt of the Product, must verify the integrity of the same and in case of defects report them to Marketonweb within 24 hours of receipt of the package.
3.5. The delivery obligation is considered fulfilled by transferring the material availability or in any case the control of the Product to the Customer. If the obligation to ship the Product is not fulfilled within the period referred to in paragraph 3.1., The Customer will have the right to request that the shipment be made within an additional period appropriate to the circumstances. Should this additional term possibly granted expire without the Product being shipped, the Customer will have the right to terminate the Contract.
3.6. However, the Customer is not burdened by the burden of granting the additional term referred to above, if: a) Marketonweb has been expressly advised to ship the Product, or; b) compliance with the deadline agreed by the parties for the shipment of the Product must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract, or; c) the Customer has informed Marketonweb in writing, before the conclusion of the contract, that the shipment by or on a specific date is to be considered essential.
3.7. If the Customer does not receive the Product in shipment within the agreed term or within the term referred to in paragraph 3.1., To terminate the contract. In this case, the same has the right to reimbursement of all sums paid in execution of the contract.
3.8. In all cases in which the Customer chooses to have the Product delivered to foreign countries, he accepts from now on to bear any costs for passing through Customs, which will be his exclusive responsibility. If the same have not been quantified in the price, it will be the Customer's responsibility to inquire, at their own expense, about the tax rto of the duty to be paid in Customs.

4. DESCRIPTION OF THE PRODUCT OR SERVICE AND TERMS AND CONDITIONS OF USE OF THE AGREEMENT

Marketonweb currently provides users with access to all products online. Unless expressly provided otherwise, the introduction of any modification to the Product or service that makes it usable differently from its current form, as well as the launch of new products or services, will be subject to and therefore governed by these general conditions. The User acknowledges and agrees that the Product or service is provided "as is" and that, therefore, Marketonweb assumes no responsibility for the punctuality, cancellation, failure to ship or store any communication or personalization of the member.

5. OBLIGATIONS FOR REGISTRATION

Upon registering for the product or service, whether free or for a fee, the customer undertakes to:
a) provide the personal and / or business information ("registered data") requested during the registration procedure, ensuring that these are up-to-date, complete and truthful;
b) promptly update the recorded data so that they are constantly updated, complete and truthful. If you provide false, inaccurate, not current or incomplete information, as well as if Marketonweb believes, based on its own discretionary assessment, that the information provided is false, inaccurate, not current or incomplete, Marketonweb will have the right to disconnect the link to the site. , and to prevent a subsequent reintegration.

6. PRIVACY POLICY

The personal data of users provided with the registration procedure are processed in an authorized form. Only the provision of data can guarantee registration on the site or e-mail. The data controller is Marketonweb - piazzetta Roma, 81 - 86021 Bojano CB. The Customer can exercise, free of charge and without formalities, the rights of access, correction, cancellation, opposition to the processing of data etc. by contacting Marketonweb - piazzetta Rom, 81– 86021 Bojano CB.  Marketonweb considers and treats the information that the customer enters and disseminates through the Product or service in the same way as private correspondence. Marketonwebtherefore, it will not independently control, disseminate or communicate such information, as well as information relating to the customer, except as provided in these general terms and conditions. The customer acknowledges that Marketonweb may intervene on the aforementioned information in the ways indicated above if it believes in good faith that this activity is necessary to:
a) comply with legal requirements;
b) comply with a legal provision, including a provision of the Judicial Authority or other competent authority;
c) assert their rights under these general terms and conditions;
d) defend against claims by third parties who claim that such contents violate their rights; The Customer acknowledges and agrees that Marketonweb does not control the content of the information created, transmitted or otherwise disseminated through the product or service and that, therefore, it cannot in any case be held responsible for the content published or disseminated if this is illegal, damaging to the privacy of others and, in any case, the customer is solely responsible for adopting and respecting adequate means for the security and protection of their data, communications, information and systems. Marketonwebis authorized to process and store in its databases the name, and / or the company name, the type of product or service, the reports of the product or service activity and other customer information, concerning this contract or any product or service provided under it. The Customer authorizes the processing by Marketonweb of such data for purposes related to the execution of this contract and the provision of the products or services contemplated therein. The Customer acknowledges and agrees that this could involve the transfer of information outside the European Union and to any affiliates of Marketonweb For more information click here

7. CUSTOMER RULES OF CONDUCT

The customer agrees and agrees that all information, data, software, music, sounds, photographs, images, videos, messages or any other material ("Content"), whether publicly accessible or privately transmitted, fall under the sole and exclusive responsibility of the people from whom such Contents come. This means that the Customer, and not Marketonweb, is solely and exclusively responsible for any Content uploaded, published, sent by e-mail, or otherwise transmitted or disseminated through the Product or service. Marketonwebcannot in any way control the contents transmitted or disseminated through the product or service and consequently does not guarantee the truthfulness, correctness or quality of such contents. Under no circumstances and for no reason may Marketonweb be held responsible for the contents included as well as, by way of example only, for any errors and / or omissions in the contents, or for any damages occurring as a result of the use of contents found, sent via and -mail or otherwise transmitted or disseminated through the product or service. The Customer undertakes not to use the product or service for:
a) upload, publish, send by e-mail or in any other way transmit or disseminate content that is defamatory and / or libelous, vulgar, obscene, harmful to the privacy of others, racist, classist or otherwise reprehensible, illicit, harmful, threatening, abusive, harassing;
b) upload, publish, send by e-mail or in any other way transmit or disseminate a Content that involves the violation of patents, trademarks, secrets, copyrights or other industrial and / or intellectual property rights of third parties ("Rights ");
c) upload, publish, e-mail or otherwise transmit or disseminate advertising, promotional material, "spam", chains of San Antonio, pyramids, or any other form of unauthorized or unsolicited solicitation;
d) upload, publish, send by e-mail or in any other way transmit or disseminate content that does not have the right to transmit or disseminate pursuant to a provision of law, contract or due to a fiduciary relationship (for example information confidential, confidential information learned under an employment relationship or protected by a confidentiality agreement);
e) cause damage, in any way whatsoever, to minors;
f) create headings or otherwise manipulate distinctive signs or indications in order to counterfeit the origin of a content transmitted or disseminated through the product or service;
g) upload, send by e-mail or in any other way transmit or disseminate any material that contains viruses or other codes, files or programs created to interrupt, destroy or limit the functioning of the software, hardware or telecommunications systems of third parties;
h) interfere with or interrupt the product or service, servers or networks connected with the product or service, act in contrast with any requirement, procedure or rule of the networks connected with the product or service;
i) violate, intentionally or unintentionally, any applicable law or regulation;
l) collect or store personal data of other customers; the customer acknowledges that Marketonweb does not check the contents in advance, however Marketonweband the subjects designated by you reserve the discretionary right - without assuming any obligation in this regard - to refuse or remove any content accessible through the Product or service. Without prejudice to the foregoing, Marketonweb and the subjects designated by it reserve the right to remove any Content that constitutes a violation of these general conditions or that is otherwise reprehensible.
Considering the global nature of the Internet, the customer undertakes to comply with all local regulations concerning online conduct and content. the customer undertakes to comply with all applicable laws concerning the transmission of data and content exported from the country in which he is resident.

8. INDEMNITY CLAUSE

The Customer declares and guarantees to indemnify and hold harmless Marketonweb as well as the subjects connected to it or controlled by it, its representatives, employees and any of its partners from any compensation obligation, including reasonable legal fees, that may arise against them in relation the use of the product or service made by the customer.

9. ACCEPTANCE OF THE TERMS AND CONDITIONS OF USE

The customer undertakes not to reproduce, duplicate, copy, sell, resell and in any case not to exploit the Product or service or any part thereof for commercial purposes , as well as use or access the Product or service.

10. GENERAL RULES RELATING TO USE

The Customer acknowledges that Marketonweb may establish general rules and limits regarding the use of the Product or service, as well as the right to modify these general rules, at its sole and exclusive discretion.

11. ACCEPTANCE OF CONDITIONS

The relationships or participation of both you and the customer in advertiser promotions found on the Product or service, including shipping or payment for goods or products or services or any other contractual terms, conditions, warranties or resolutions connected with such relationships or promotions, take place exclusively between the customer and the advertiser. The customer and the user, therefore, acknowledge and agree that Marketonweb cannot in any way be held responsible for any damage that may occur to the customer or user due to such affairs or due to the availability of such advertisements within the product or service.

12. LINK

The Product or service or the Customer may provide links to other sites or other web resources. The Customer agrees and agrees that Marketonweb cannot in any way be held responsible for the operation of such external sites or resources as well as not to be held in any way responsible for the content and advertising published on such external sites or resources or for the products or products or services offered or negotiated therein, or for any damage suffered by the customer in relation to the content of the sites or in relation to purchases of goods or products or services made through these sites.

13. OWNERSHIP RIGHTS OF Marketonweb

Customer acknowledges that the product or service and all necessary software used in connection with the Product or service ("Software") contain confidential information and are protected by intellectual and / or industrial property laws. The Customer also agrees and agrees that the contents reported in the advertisements or the information presented to the user by the customer or advertisers are protected by the rules on copyright, trademarks, patents or other intellectual and / or industrial property rights. . Except in the case where it is expressly authorized by Marketonwebor by advertisers, both the user and the customer undertake not to modify or arrange in any way (whether free of charge or for consideration) and not to distribute, disseminate or create works based, wholly or partially, on the Product or service or on Software. Neither the user nor the Client may (nor allow third parties to do so) copy, modify, create derivative works from or in any way attempt to discover any source code, sell, assign, sublicense, confer or transfer any right to third parties. on the Software.

14. ABSENCE OF WARRANTIES BY Marketonweb

Marketonweb does not guarantee that the Product or service will meet the needs of the customer, much less that: the product or service will be provided without interruptions, on time, in a safe or error-free way, that the expectation of the user and the Customer the results obtained from the use of the product or service are truthful and reliable; that the quality of the products, products or services, information or other materials acquired or obtained through the Product or service will satisfy the needs of the user or the customer, or that any errors in the Software are corrected. Any content downloaded or otherwise obtained from or through the Product or service is obtained at the sole and exclusive discretion and at the sole risk of the Customer or the user and that the latter and they alone are responsible for any damage to their computer or for loss of data resulting from downloading such materials or using the product or service. No notice, advice, advice or information, whether written or oral, provided to the customer by Marketonweb or obtained from or through the product or service, will imply any guarantee that is not expressly stated in these general terms and conditions.

15. LIMITATIONS OF LIABILITY OF Marketonweb

The Customer as well as the user acknowledge and agree that Marketonweb will in no case be liable for any damages of any kind and nature, including relating to the loss of profits, commercial goodwill or data (even if Marketonweb has been warned of the possible occurrence of such damage to users), resulting from:

1) use or incorrect use of the product or service;

2) the cost of procuring replacement goods and / or products or services with respect to the goods and / or products or services purchased or obtained through the Product or service;

3) unauthorized access or alteration of the client's transmissions or data;

4) statements or conduct of any third party;

5) nothing provided in this contract will have the effect of limiting or excluding the liability of Marketonweb in the event of damage deriving from willful misconduct or gross negligence.

16. INFORMATION ABOUT LOGOS

The Customer undertakes not to use the logos displayed on the site in any way without the prior consent of Marketonweb .

17. PRICE AND METHOD OF PAYMENT

17.1. The price of the Product is expressed in "€" Euros, may also be expressed in other currencies and may be subject to change and update over time. The sale price is that indicated in the Order form and is inclusive of all applicable taxes and duties. The total price of the Order also includes shipping costs and any costs for accessory services chosen by the Customer, appropriately distinct and detailed.

17.2. In the event of a material error in the indication of the price, which is manifestly negligible compared to the value of the Product, Marketonwebwill have the right to rectify the same before the shipment of the Product. If the Customer communicates that he does not agree to pay the adjusted price, the sales contract will be considered terminated and the price, if already paid, will be returned to the Customer.

17.3. To pay the total price of the Order, the Customer can select, when completing the Order, one of the following systems: bank transfer (IBAN code indicated in the order form); credit or prepaid card (Visa, Mastercard, Maestro); PayPal.

17.4. If payment by credit or prepaid card is chosen, the Customer will be redirected to the electronic payment systems selected by Marketonwebat the time of payment, in which he must enter the financial information (holder, card number and expiry date and security codes) necessary to complete the remote payment. This information will never be stored, not even temporarily, on the Marketonweb Platform and will be used exclusively to complete the purchase transaction or to notify the Police of any fraud committed on the Platform.

17.5. If payment with PayPal is chosen, the Customer will be redirected to the electronic payment platform on the website www.PayPal.it and from here he will have to enter the data necessary to complete the transaction. This information will never be stored, not even temporarily, on the Marketonweb Platform and will be used exclusively to complete the purchase transaction or to notify the Police of any fraud committed on the Platform.

17.6. In relation to the payment system chosen by the Customer, no responsibility can be attributed to Marketonweb in the event of inefficiencies or temporary non-functioning of the payment platforms referred to in paragraphs 18.4. and 18.5. that precede.

18. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS - GOOD PURCHASE

18.1. If the Customer is a consumer, the same has the right to withdraw from the Contract within 14 (fourteen) calendar days starting from the day of receipt of the Product and to obtain reimbursement of the expenses incurred, without incurring any costs or penalties, and without having to specify the reason for the withdrawal.

18.2. In the case of multiple Goods, meaning those ordered by the Customer through a single order but shipped separately, the term referred to in paragraph 19.1. will start from the day on which the Customer (or a third party other than the carrier or courier possibly appointed by the Customer), will receive the last Product.

18.3. The right of withdrawal is excluded in the following cases:
audio-visual products, sealed computer software, once opened after delivery (including those attached to hardware material);
tailor-made or clearly personalized products;
products that risk deteriorating or expiring rapidly;
sanitary articles, medical devices and electro-medical equipment, food supplements or slimming products and / or parapharmaceutical and similar products;
sealed products that cannot be returned for hygienic reasons or related to health protection, once opened after delivery (such as, by way of example only, cosmetic products, perfumes, beauty creams, herbal items, etc.).
in general, in all other cases provided for by art. 59 of the Consumer Code, or which are completely outside the scope of the same pursuant to art. 47 of the Consumer Code.
Any limitations to the right of withdrawal may be highlighted in the Order form being filled in by the Customer.
18.4. For the purposes of a correct management of the return connected to the exercise of the right of withdrawal, the Customer must, within the term indicated in paragraph 18.1, carry out the following procedure:
1) authenticate to the Platform with their login credentials (username and password);
2) access, from your private area, the order management page and select the one relating to the Product subject to the request for withdrawal; 3) click on the item: "Request withdrawal" relating to the Product subject to the request for withdrawal;
4) complete the electronic withdrawal form in all its parts and send it via the Platform to Marketonweb;
5) select the "Product return" service
(where the Customer does not wish to provide directly with his own courier, carrier or forwarder) and accept the charge at his own expense of the cost of the shipment necessary for the return of the Product (in this case the Customer will not have to pay anything to the courier and the cost of shipment, which will be previously quantified, will be withheld from the amount to be refunded).
If the price of the Product object of the request for withdrawal is lower than the cost of the shipment necessary for the return of the same, the "Product return" service will not be available and the Customer will have to arrange with his own courier.
6) read and accept these return conditions related to the exercise of the right of withdrawal;

7) arrange for the return of the Product to the courier
taking care that it is returned in intact condition, complete with all accessories (including certificates of authenticity and warranty, user manuals, cables etc ...) and in its original packaging and packaging, free of damage, including labels and unaltered security seals, where applicable; the products must not have been used or damaged.
If the Customer has chosen to use the "Product return" service, he will receive the return instructions by e-mail together with the waybill which must be printed and attached to the shipment.
8) indicate the method of reimbursement among the following:
a) re-credit on the credit or prepaid card used for payment;
b) re-credit to the PayPal account used for payment; c) bank transfer (in this case it will be necessary to indicate the IBAN code and the account holder which must necessarily correspond to the person who made the payment).

18.5. As an alternative to the standard procedure provided for in paragraph 7.4., The Customer who holds the quality of consumer may exercise his right of withdrawal also in the following ways: a) by sending it to Marketonweband by means of separate registered letters with acknowledgment of receipt, within the term referred to in paragraph 18.1, of the duly completed withdrawal form, which can be downloaded from the website www.marketonweb.it . and complies with the provisions of Annex I, part B, of the Consumer Code, as referred to in art. 54, same Code. b) by sending to Marketonweb and by registered letter with acknowledgment of receipt, within the term indicated in paragraph 18.1, of an explicit written declaration containing the declaration to withdraw from the Contract.

18.6. Marketonwebwill communicate to the Customer within 5 (five) working days of receipt of the Product subject to withdrawal, by e-mail, the acceptance of the return of the Product or the presence of any anomalies with respect to these general conditions of sale.

18.7. Marketonweb , where the right of withdrawal has been exercised in compliance with these conditions and within the established terms, will refund within the terms and in the manner indicated in paragraph 8.

18.8. In the event that the procedures and terms for withdrawal are not respected, the Customer will not be entitled to any refund.

18.9. If you have purchased a coupon or voucherthe Customer has the right to exercise the right of withdrawal within 14 (fourteen) calendar days from the day of receipt of the order confirmation email. If he has not exercised the right of withdrawal and has not used, even in part, the coupon or purchase voucher, the Customer has the right, no later than 30 (thirty) calendar days from the day of receipt of the confirmation email of the order, to request the replacement of the same with another coupon or voucher for goods / services marketed on www.marketonweb.it. of identical nominal value, or its conversion into credits that can be spent on the website www.marketonweb.it. for the online purchase of another Product or service through the Platform.In the event that he has requested the replacement with a new purchase voucher, the Customer must purchase the Product / service by going to the physical headquarters or the Marketonweb shop within 30 (thirty) calendar days from the replacement. In the event that the Customer has requested the conversion of the voucher into credits, the Customer must make the purchase through the Site or the Platform within 60 (sixty) calendar days from the replacement.

18.10. Unless Marketonweb has offered to collect the goods himself, the Customer is required to return the Product without undue delay, and in any case within 14 (fourteen) calendar days from the date on which he communicated to Marketonwebthe decision to withdraw from the contract. This deadline is considered respected if the Customer sends back the goods before the 14-day deadline has expired.

18.11. In compliance with the provisions of art. 58 of Legislative Decree 6/9/2005, n. 206 (Consumer Code), without prejudice to the provisions regarding consumer credit agreements, if the Customer exercises his right of withdrawal, any ancillary contracts are terminated by law, without costs for the Customer, except for those provided from art. 56, co. 2, and 57 of the Consumer Code.
The cost of returning the Product is always charged to the Customer.

19. METHOD OF REFUND

19.1. Marketonweb will refund all payments received from the Customer (excluding any shipping costs) in the shortest possible time and in any case no later than 14 (fourteen) calendar days from the date on which Marketonweb became aware of the exercise of the right of withdrawal by the Customer, using the same payment method used by the Customer for the initial transaction. If the Customer has expressly chosen a different and more expensive type of shipment from the least expensive type offered by the Marketonweb site and / or the Platform as a standard shipping method , no reimbursement of costs will be due.

19.2. In case of non-execution of the order by Marketonweb , the latter will refund all payments received from the Customer in the shortest possible time, and in any case no later than 14 (fourteen) calendar days from the date on which Marketonweb has manifested to the Customer the non-availability of the Product or has received the Customer's refusal to supply a Product with equivalent characteristics and value in place of the unavailable one.

19.3. Pursuant to art. 56, co. 3, of the Consumer Code, Marketonweb may refrain from making the reimbursement referred to in this article until it has received the return of the Product.

20. MODIFICATION OF THE GENERAL CONDITIONS

20.1. These General Conditions of Sale are subject to change over time and according to any changes in the law.

20.2. The new conditions will be effective from the date of publication on the website www.marketonweb.it


21.EFFICACY OF THESE TERMS AND CONDITIONS OF USE

21.1. Marketonweb does not guarantee that the contents of the Site are appropriate or lawful in other countries.

21.2. Any invalidity, nullity or ineffectiveness of one or more of these General Conditions of Sale where accepted, will not determine the invalidity, ineffectiveness or nullity of the remaining clauses which will remain valid and effective.

22. APPLICABLE LAW AND JURISDICTION

These general conditions and the relations between Marketonweb and the customer are governed by Italian law. The Court of Campobasso will be exclusively competent for any dispute concerning, deriving from or in any case connected to these General Conditions or to the use of the Product or service.

23. COOKIES

All information on COOKIES , not found in the terms and conditions of use, we have expressly activated a specific page. Click here to view the information on cookies


(Last updated terms and conditions of use: 19.04.2021)